£0.00 GBP
International orders: customs & import duties included — no surprise fees.
QUESTIONS ABOUT A RETURN, REFUND OR YOUR ORDER?
We’re always happy to help, sister. Please email us at enquiries@byqudsiyah.com – this is our dedicated customer care inbox for all returns, refunds and order enquiries, as well as any other questions about Qudsiyah.
To make sure your message reaches our team, please send all enquiries to enquiries@byqudsiyah.com only. Emails sent to any other address will not be opened or dealt with.
Please include your order number so we can find your order and help you as quickly as possible.
At Qudsiyah, we want every sister to feel confident and cared for from the moment she places an order to the moment her items arrive. While we’re confident you’ll love your purchase, we understand that sometimes returns are necessary. Please read our policy below so your experience is smooth and clear.
You have 14 calendar days from the date your parcel is delivered to request a return. Requests made after 14 days, unfortunately, can’t be accepted.
To approve a return, we kindly require that:
Items that don’t meet these conditions will be declined and returned to you.
All sale items are clearance sale and are non-refundable and non-returnable.
If a sale item arrives damaged, please email enquiries@byqudsiyah.com within 14 days of delivery with your order number and clear photos of the damage, and we will arrange an exchange for you.
For hygiene, quality and fairness reasons, we can’t accept returns for:
Email enquiries@byqudsiyah.com with your order number, the item(s) and the reason for your return, or request a return through your customer account.
Once your request is reviewed, we’ll email you instructions on how to send it back. Please do not send items back without approval – these will not be processed.
Qudsiyah does not provide free return labels. Return postage is the customer’s responsibility, and original shipping fees are non-refundable.
All returns must be sent with tracked shipping. We cannot issue refunds for items lost in transit without tracking.
If your order arrives damaged or you receive the wrong item, please email us straight away at enquiries@byqudsiyah.com with your order number and clear photos of the issue. For verified errors on our part, we will cover return postage within the UK.
We don’t offer direct exchanges, except for damaged sale items (see Sale Items above). If you’d like a different item, size or colour, please request a return within 14 days and place a new order for the item you prefer.
Once your return arrives and passes inspection:
If your return doesn’t pass inspection, our team will email you with further details.
If incorrect address details are entered at checkout, Qudsiyah cannot cover reshipment or recovery costs. Please double-check your address before confirming your order.
To ensure smooth customs and carrier processing, all USA customers must provide a valid email address and a direct phone number. Orders without complete contact details may be delayed or returned by the carrier, and Qudsiyah cannot be held responsible for these outcomes or any related charges.
If an international order is returned to us because of a wrong address, missing customer information, an unclaimed parcel or customs refusal, the customer is responsible for reshipment fees and any carrier or customs charges. Refunds are only processed once the parcel safely returns to us, minus shipping fees.
Our customer care team is here to support you with clarity and care – enquiries@byqudsiyah.com