At Qudsiyah, we want every sister to feel confident and cared for from the moment she places an order to the moment her items arrive. While we are confident you’ll love your purchase, we understand that sometimes returns may be necessary. Please take a moment to read through our updated policy so your experience remains smooth and clear.
Return Window — 14 Days
You have 14 calendar days from the date your parcel is delivered to request a return.
Requests submitted after 14 days will, unfortunately, not be eligible.
To approve a return, we kindly require that:
The item is unworn, unused, and unwashed
Original tags, labels, and packaging are fully intact
The product is in the same condition you received it in
Proof of purchase (order confirmation or email invoice) is provided
Items that do not meet these conditions will be declined and returned back to you.
For hygiene, quality, and fairness reasons, we cannot accept returns for:
Gift cards
Custom-made or altered items
Items showing signs of fragrance, smoke, stains, or wear
Items missing original tags, protective packaging, or accessories
Returns initiated after the 14-day window
If a sale item arrives faulty, please notify us immediately. Our team will help resolve it appropriately.
To begin a return, please login to your customer account here.
Once your request is reviewed, we will email instructions on how to proceed.
Please do not send items back without approval these will not be processed.
Qudsiyah does not provide free return labels.
Return postage is the responsibility of the customer, and original shipping fees are non-refundable.
All returns must be sent with tracked shipping.
We cannot issue refunds for items lost in transit without tracking.
If your order arrives damaged or you receive an incorrect item, please contact us immediately at:
📧 info@byqudsiyah.com
Include:
Order number
Clear photos of the issue
For verified errors on our part, we will cover postage costs within the UK.
If incorrect address details are entered at checkout, Qudsiyah cannot cover reshipment or recovery costs.
Please double-check your address before confirming your order.
To ensure smooth customs and carrier processing, all USA-based customers must provide:
A valid email address
A direct phone number
Orders without complete contact information may face delays or be returned by the carrier. Qudsiyah cannot be held responsible for such outcomes or associated charges.
If an international order is returned to us due to:
Wrong address
Missing customer information
Unclaimed parcel at pickup
Customs refusal
The customer is responsible for:
Reshipment fees
Any carrier or customs charges
Refunds will only be processed once the parcel safely returns to us, minus shipping fees.
We currently do not offer direct exchanges.
If you wish to change your item, please:
Request a return within the 14-day window
Place a new order for the item you prefer
Once your return arrives and passes inspection:
Quality check: up to 5 business days
Refund processing: 3–5 business days
Refund is sent to your original payment method
If your return does not pass inspection, our team will contact you via email with further details.
Items damaged through wear, misuse, or improper care (after delivery) cannot be returned.
Any parcel returned without prior approval will be rejected.
Qudsiyah is not liable for lost parcels sent without tracking.
Our customer service team is here to support you with clarity and care.
📧 info@byqudsiyah.com